General

1. How do I pay?

We accept various payment methods, including PayPal, Klarna, Apple Pay, and credit cards such as Visa.

2. Are Gotoshine hair dryers fully guaranteed?

Absolutely. We believe our products are the best on the market. If you disagree or are less than 100% satisfied for any reason, then you can simply send it back within 30 days for your money back.

3. How are you able to charge less than the other guys?

Here at Laifen, we develop and produce technology that powers our dryers ourselves. This allows us to cut out the middlemen and sell these powerful appliances directly to you, with minimal markup.

4. How do I change or cancel an order?

Gotoshine will make every effort to process orders within the stated time frame. If you need to change or cancel an order, please contact us via email within 1 day after the order is placed. We will then do our best to assist you in resolving the matter. Kindly note that the refund does not include currency conversion or credit card fees. Please note that once an order has been sent out, we won't be able to handle its cancellation.

5. What does the 2-year / 1-year warranty entail?

Basically, if anything goes wrong with your product AT ALL - we've got you. We’ll repair or replace anything that isn’t working like it should, to ensure that you are satisfied. 

Shipping

1. How long does delivery take?

Orders are usually delivered within 2 - 7 business days.

2. How do I track my order?

When your order is shipped, you will get an email with a tracking number and a link to track it. This this way you can follow your purchase the whole way!

3. Do you ship to the PO box or APO/FPO address?

Unfortunately, we can’t ship to the PO box or APO/FPO address at the moment.

Return

What is your Return Policy?

If you are not fully satisfied with your product, or there is a problem with your purchase, we aim to rectify this as soon as possible. Please to see our return policy in detail.